NICOL's goal is to provide instant customer service and satisfaction. If, however, the user wishes to change or return a product, he has the right to do so within 14 (fourteen) days of the date of receipt, provided that the return is made with the partner courier company (SPEEDEX COURIER).
In particular, the customer must fill in the return slip along with the receipt he receives or contact NICOL by phone or send an e-mail to firstname.lastname@example.org.
The address for all returns is:
ANTONIOU KAMARA 3
VERIA TK 59100
In order for the products to be returned, they must not be used, worn, washed, modified or damaged, and the identification card, together with all the designer fabric labels, are attached to the product together with all the accompanying documents .x proof of retail sale - TDD etc.). The user is required to test the product he has purchased without removing the card, otherwise the product is not considered to be in the same condition as delivered and not accepted.
The overall swimsuit and the bottom of the bikini should be tested above the undergarment without removing the protective adhesive tape. For reasons of hygiene protection if this strip has been removed or the articles are dirty their return will not be accepted and the products will be returned to the customer.
In the event of a shoe return, it is not allowed to paste labels and packaging strips on the packaging box. If the returned product boxes have been damaged, the refund is not accepted.
If all of the above conditions are met, NICOL is required to replace the product with any other kind of customer desires. In case of higher value, the difference is charged to the customer. The cost of the new mission is charged to the user for 5 euros regardless of the amount. If the customer does not want to replace his order, the amount of the refund is credited to his credit card * and can be redeemed whenever he wishes. In refund cases, the shipment cost is 3,80€.
* (1 credit = 1 euro)
Defects are the products that have been damaged upon receipt or those exhibiting a manufacturing error within one (1) month from the date of purchase. Products that are damaged due to wear and tear are not considered defective. All products with a marked manufacturing defect will be replaced with the same product, if available differently, it can choose anything else that the customer desires. However, NICOL reserves the right, in case of controversial complaints, to return the products to the manufacturer for review to determine whether the complaint is real. The user will be informed of the progress of his complaint. Wherever possible, NICOL will repair the defective product. On returning and re-sending defective products, the customer does not incur any shipping costs. If there is a difference in the price of the new item, it is charged to the customer.
Changing or returning to underwear is not acceptable unless it is a defective product
Products that are at a discount of -50% can be returned and sent a new product of equal or highest value if they have not been damaged and only by contacting the sales department on the mail or phone listed above. No refunds possible.